Responsibilities:Business DevelopmentAnalyze the market environment (external market), available internal resources and propose a business plan for key business lines such as Payroll, SME and the Retail Division for consideration and approval by the Area Manager and respective business department heads.Frequently assess local market developments to identify opportunities and threats and take proactive steps to minimize threats and harness opportunities with an approach consistent with institutional policies.Develop and implement branch specific strategies to realize its business growth objectives.Responsible for assisting in terms of developing and implementing effective marketing and advertising strategies.Responsible for ensuring uptake and usage of all new services; mobile banking and any services to be introduced in the future.Responsible for the execution of the company's credit policy at the application stage.Perform other ad-hoc business development task assigned by management. Cash and Non-Cash Operations ManagementSupervise all cash operations to ensure strict adherence to vault and cash box policies and procedures.Liaise with Finance Department unit to ensure adequate liquidity for cash operations.Perform monthly cash-count in vault for the Branch.Perform all end -of- day controls in accordance with the relevant policies.Perform tasks related to confirmation and approval of specific transactions.Staff Management and DevelopmentDirectly supervise and manage the work of all staff in the branch.Develop a reliable database for the management of staff (staff at post, transfers, leaves and ad-hoc absences etc.)Ensure that all staff have the right attitude, skills and knowledge to perform assigned duties.Identifying the training needs of staff and liaise with the HR department for the needed capacity building and assist in training new and existing staff.Liaise with the relevant departments to ensure that staff capacity (ability and numbers) is commensurate with demand and market potential.Coach and develop staff to perform their roles well.Build a team of high performing staff.Sustain staff motivation and performance.Ensure (through communication and good example) that staff live the corporate values always.Give regular and timely feedback to staff on attitude, skills and knowledge in relation to their work.Take timely and appropriate disciplinary measures in accordance with the HR manual.Carry out regular staff appraisals and feedback according to the HR policy.Hold regular meetings with staff to update them on institutional developments.Responsible for all administrative and sales staff specific to manager's allocated branch and their success as a team in terms of exceeding sales targetsCustomer Care and Relationship ManagementCollaborate with relevant departments to ensure that workflows, processes, structures and set-up in the banking halls support efficient service delivery.Monitor service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.Ensure that all staff deliver good quality services to all clients.Lead and develop a strong sense of client orientation amongst all staff in the branch.Ensure the effective implementation of service recovery initiatives to ensure that clients' complaints are effectively addressed.Effectively segment clients and directly manage key accounts in the portfolio to achieve high client retention levels.Compliance, Security and ControlsEnsure that all staff comply with relevant institutional policies, processes and procedures.Ensure that staff are well informed and trained to implement policies, processes and procedures.Ensure full implementation of all recommendations of audit, compliance and other management reports.Information Management:Ensure timely dissemination of institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)Keep a database (hard and soft copies) of all official communications.Coordinate communication between head office and branch.Provide management with relevant information on external and internal developments.Logistics Management, Security and OutlookLiaise with relevant departments to ensure that staff have the needed logistics to work.Responsible for ensuring the Branch is always kept clean and tidy.Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of all company property.Supervise the work of outsourced auxiliary staff such as security personnel and cleaners and liaise with the relevant departments for replacements if their performance is unsatisfactory.Responsible for managing key protocols of the branch and ensure strict compliance with all security policies.Coordinate the effective utilization of all logistics allocated to the branch.Reporting:Prepare and submit monthly reports on business, operations and other standard reports to Area Managers and Senior management.Requirements:Educational requirements:A Bachelors' Degree is required (majoring in Sales or Marketing is an advantage)Branch management experience at a financial institutionExcellent knowledge of IT systems including Microsoft office and e-mailSkills / AttributesHard working and goal driven;Excellent communication skills;Excellent sale skills;Positive attitude;Excellent management skills;Accurate and fast worker;Good interpersonal skills;Neat and organized person.Only shortlistedapplicants will be contacted.Deadlinefor submission is 29th March 2024.Location:Ho
